Payment Policy

We accept payment through our online payment partner, PayPal. You may choose to make payment through your personal PayPal Account or through an adhoc Credit Card Payment.

Credit Cards - VISA Or Mastercard By Secure Online Payment (sTRIPE).

For credit card payment, details such as your credit card numbers and expiry date of the card when you make a purchase are provided by you direct to Stripe when you make a payment online.
For online orders, credit card payments can be made by VISA or Mastercard.
Secure payment on medicalsupplies.com.sg by Stripe.
Pay via Visa or Mastercard through Stripe.

Cancellation Of Orders:

In order to maintain a standard of hygiene and safety of the merchandise, all purchases of healthcare products are Non-Returnable and Non-Exchangeable.
In the event of product defects, we will arrange for a refund / exchange / replacement (where applicable). For more information and clarification, please call us on 6352 8835 during working hours.
Any refunds, if applicable, upon cancellation of orders are subject to administrative charges of S$10.00 or 5% (whichever is of higher value).

Amendments Of Orders:

Should there be a need for amendments to your order, please call us on 6352 8835.
As there is cost involved in the processing of the orders, we reserve the right not to accept any request for amendments to quantities, products and last minute changes to delivery timings. Please note that amendments in order may lead to a delay of your delivery beyond the specified delivery period.
Any refund, if applicable, upon amendments to orders that have been processed and invoiced are subject to administrative charges of S$10.00 or 5% (whichever is of higher value).
Any request for changes to orders at the point of self collection will be considered an amendment of orders and are subject to the above administrative charges.

Cash & Carry Or NETs Payment Is Available For In-Store Purchases.

We also accept payment by cash or NETS for walk-in purchases at all our branches.